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The Art of Benchmarking

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Benchmarking is considered a must for modern management. This book presents an approach to benchmarking that has a solid mathematical basis and is easy to understand and apply. The book focuses on three main topics. It shows how to formalize the representation of benchmarking objects. Furthermore, it presents different methods from decision making and voting and their application to benchmarking. Finally, it discusses suitable features for different benchmarking objects. The objects considered are taken from IT management, but can be easily transferred to other business areas, which makes the book interesting for all practitioners in the management field.

Author

Martin Kïtz

Book Series

Contributions to Management Science

Format

Ebook

ISBN

9783030905880

Language

English

Pages

383

Publication Date

12-07-2021

Publisher

Springer International Publishing

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