This is not just another hardware and operating systems book. It is an intensive and practical guide that is updated regularly to stay abreast of the latest technology of hardware and software tools. It is a self-paced book that is excellent for beginners and accomplished experts alike.
This guide will help you launch a rewarding new career in technology. It will prepare you with job-ready skills valued by employers in as little as two months, if not sooner. You don’t need a degree or prior experience to understand the contents of this book.
Whether you’re skilling up to become a Help Desk Support Specialist, IT Support Specialist, Virtual Customer Service Agent, Technical Support Representative, or if you just want to learn the basics of working with and managing the latest IT systems, you need a strong foundation in IT skillsets.
As you go through this book, you’re also going to get tested on the materials we are covering by following best practices. Although this is a self-paced course, I strongly recommend that you complete it in not more than 6 weeks. For example, if you can complete one module every week, you can finish the course in 6 weeks.
Practice quizzes and answers are included at the end of most chapters to help you test yourself and see how much you have improved. In Chapter 4, you will find the link to the course resources folder. Once you open the link, you will be able to download assessment tests and their solutions, and all the screenshots used in this book (for your quick revision).