*Introduction to Facility Management* is a comprehensive introduction to the dynamic and diverse field of facility management (FM). It answers questions such as: What is facility management? What does a facility management professional do? How can we classify facility management products and services? How do you set up a facility management organisation? How do you manage service processes using a master dashboard? Reflecting on current events, the book defines new and exciting roles for facility management professionals. This first international edition of the bestselling Dutch *Basisboek Facility Management* describes global trends and developments and international FM-standards and practices. With contributions of thought leaders, such as Diane Levine, Jens Schlüter, Michiel Bakker, Elizabeth Nelson, Nicolas White and Susanne Balslev Nielson, *Introduction to Facility Management* * is the first international book on facility management, which is supplemented and commented on by facility management teachers and practitioners; * intriguingly and enthusiastically describes the full scope of the FM-profession; * provides a theoretical framework and insight into FM-practice.